FAQ

Frequently asked questions

What are Karma Candles made from?


Our candles are made from 100% American soy wax. A well made soy candle will burn cleanly and slowly. They are eco-friendly, renewable, American grown, sustainable, and carbon neutral. We use cotton wicks in our candles that are lead and zinc free. Our candles are a blend of fragrance oils that are phthalate free, nitro musk free and vanillin free. Phthalates are chemical plasticizers. They have been linked to breast cancer.




How do I care for my Karma Candle?


When you burn your Karma Candle for the first time, please keep lit for 2-3 hours to avoid future tunneling. Keep your wick trimmed to 1/4". Don't drop debris like matches or wick trimmings into the wax. Never leave your candle burning on uneven surfaces or unattended.




Can I repurpose my candle vessel?


Yes! We love seeing how our customers repurpose their candle vessels and not let them go to waste! Depending on which type of vessel you purchase, there are a variety of ways to repurpose them, including: - Hold your pens, pencils, paperclips on your desk - Hold cotton balls or Q-tips - Hold your make-up brushes - Plant a real or faux succulant - As general home or office decorative piece




What happens if I receive a candle that has been damaged in transit?


Please contact us immediately. We will file a claim with our shipping provider. In order to submit a claim, we will need you to send a picture of the damaged merchandise. We will also send you out a replacement candle at no cost! Unforunately, although we do our absolute best to package each candle very carefully, glass containers are extremely fragile and can become damaged if roughly handled during shipping.




Do you offer wholesale for your candles?


Yes! We do provide wholesale on our products. Contact us directly to learn more and discuss your needs.




What if I don't love the scent?


Trying scents online is tough. If you aren't happy with your purchase, please reach out to us at karmacandlecari@yahoo.com. As a growing small business, we aren't currently able to cover shipping costs, but are happy to ship exchanges. Exchanges must be made within 3 days of delivery. Refunds cover the cost of the item returned and do not include shipping fees. We do offer a 3 pack candle sampler pack so you can find a perrfect scent.




What is your return policy?


We aim to bring you the most amazing collection of unique finds. And because we specialize in small batches of candles and kinds, we have a limited return policy. We do not accept returns of rollerballs, used candles, or worn apparel items. We do not allow returns on items purchased at a pop-up shop or in person transcation. If your item is eligible for return, we must receive it no later than 15 days from purchase date. Please email us at karmacandlecari@yahoo.com with any questions.